Effective Date: 14 November 2026
Platform: RivServices
Website: https://services.rivservices.online
Welcome to RivServices. These Terms and Conditions govern your access to and use of the RivServices website, platform, features and related services.
RivServices is a digital marketplace that connects customers seeking services with independent service providers offering those services.
By accessing, registering on or using RivServices, you acknowledge that you have read, understood and agreed to these Terms and Conditions. If you do not agree, you should discontinue using the platform.
For the purpose of these Terms:
RivServices, We, Us or Our: Refers to the operators of the RivServices platform.
Platform: Refers to the RivServices website, applications, systems and related digital services.
Customer: An individual or organisation using the platform to discover, request or book services.
Service Provider: An individual or business registered to advertise, offer or provide services through RivServices.
User: Any customer, service provider or visitor accessing the platform.
Booking: A request or arrangement made by a customer for a service offered through the platform.
Users must provide accurate, complete and up-to-date information when creating an account.
You agree to:
Provide truthful registration and contact information.
Keep your login credentials confidential.
Be responsible for activities carried out through your account.
Notify RivServices promptly if you suspect unauthorised access.
Avoid creating accounts using another person's identity or information without authorisation.
RivServices reserves the right to suspend or restrict accounts where information is misleading, fraudulent or in violation of these Terms.
RivServices provides a digital environment where customers can discover services and connect with service providers.
Users agree not to:
Use the platform for unlawful, fraudulent or misleading activities.
Submit false information or impersonate another person.
Upload harmful, offensive, defamatory or unauthorised content.
Interfere with the security or proper operation of the platform.
Attempt to access restricted systems, accounts or information.
Use the platform to distribute spam or engage in abusive conduct.
We reserve the right to investigate suspected misuse and take appropriate action.
Service providers are responsible for the services they advertise and deliver through RivServices.
Providers agree to:
Supply accurate business, contact and service information.
Provide clear descriptions and pricing for their services.
Maintain appropriate professional standards.
Honour accepted bookings and agreed service arrangements.
Communicate honestly and professionally with customers.
Obtain any licences, permits or qualifications required for their services.
Comply with applicable laws and regulations.
RivServices may review, approve, reject, suspend or remove provider listings where necessary to protect the platform and its users.
Customers are responsible for reviewing service descriptions, provider information, prices and booking details before submitting a request.
A booking request does not necessarily mean that a service provider has accepted the booking. A booking is confirmed when the platform or provider communicates acceptance through the applicable booking process.
Customers should provide accurate information and cooperate with providers to facilitate service delivery.
Any changes, cancellations or special arrangements should be communicated through the available platform channels or directly to the relevant provider where appropriate.
Prices displayed on RivServices may be determined by individual service providers or by the platform, depending on the service arrangement.
Before making a payment, customers should review the applicable charges and payment instructions.
Where payment facilities are provided:
Users must provide accurate payment information.
Transactions may be processed through third-party payment providers.
Additional transaction charges may apply where disclosed.
Users must not engage in fraudulent payment activities.
RivServices will communicate applicable platform fees, provider charges and payment conditions where relevant.
Cancellation and refund conditions may vary depending on the service, provider, booking status and applicable payment arrangements.
Customers and providers are encouraged to resolve booking disagreements professionally and promptly.
Where RivServices provides a dispute-support process, users may submit relevant booking details and supporting information for review.
RivServices reserves the right to assess reported disputes and take appropriate platform-related action. Any refund remains subject to the applicable refund policy, payment provider rules and relevant laws.
RivServices may introduce identity checks, business verification, document reviews or other provider-screening measures.
Unless expressly stated otherwise, the presence of a provider listing should not be interpreted as an unconditional guarantee of the provider's qualifications, conduct, availability or service quality.
Customers should exercise reasonable care when selecting providers and arranging services.
RivServices may introduce subscription plans, listing fees, commissions or other charges for certain platform features and provider services.
Any applicable fees, payment periods and subscription conditions will be communicated before the relevant service or plan is activated.
RivServices reserves the right to modify its pricing and subscription structure, subject to appropriate notice where required.
All platform software, branding, logos, designs, text, graphics and other proprietary materials belonging to RivServices are protected by applicable intellectual property laws.
Users may not reproduce, distribute, modify, sell or commercially exploit RivServices intellectual property without prior written permission.
Service providers retain responsibility for ensuring they have the rights to any images, descriptions, logos or materials they upload.
By submitting content to the platform, users grant RivServices permission to display and use that content as reasonably necessary to operate, promote and provide the relevant platform services, subject to applicable law and our Privacy Policy.
RivServices may collect and process personal information to operate accounts, facilitate bookings, communicate with users, improve platform services and meet legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws, including the Nigeria Data Protection Act 2023 where applicable.
Users should review our Privacy Policy to understand how their information is collected, used, stored and protected.
The platform may contain links to or integrations with third-party websites, payment providers and external services.
RivServices does not control all third-party services and is not responsible for their independent content, availability, privacy practices or terms.
Users should review the relevant third-party terms before using those services.
RivServices provides a digital marketplace and does not automatically become a party to every independent service agreement between customers and providers.
To the extent permitted by applicable law, RivServices shall not be liable for:
Independent acts, omissions or misconduct of service providers or customers.
Service quality, workmanship or performance provided by independent providers.
Losses arising from inaccurate information submitted by users.
Temporary platform interruptions, technical failures or third-party service disruptions.
Unauthorised account access resulting from a user's failure to protect their credentials.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including any mandatory consumer rights.
RivServices may suspend, restrict or terminate access to an account where a user:
Violates these Terms and Conditions.
Engages in fraudulent, unlawful or abusive conduct.
Provides false or misleading information.
Threatens the safety, security or interests of other users.
Misuses platform features or interferes with platform operations.
Where appropriate, users may request a review of account restrictions through the official support channels.
RivServices aims to maintain reliable platform access but does not guarantee uninterrupted or error-free operation.
We may update, improve, suspend or discontinue platform features where necessary for maintenance, security, operational or business reasons.
Material changes to these Terms may be published on the website. Continued use of the platform after revised Terms take effect constitutes acceptance of the updated Terms, where permitted by law.
To the extent permitted by law, users agree to be responsible for losses, claims or expenses arising from their unlawful conduct, breach of these Terms or infringement of another person's rights.
This provision does not remove any rights or responsibilities that cannot legally be excluded.
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
Users are encouraged to resolve disputes through good-faith communication and any applicable RivServices dispute-support process.
Where a dispute cannot be resolved amicably, it may be referred to a court of competent jurisdiction in Nigeria, subject to applicable law.
RivServices may revise these Terms from time to time to reflect changes in its operations, platform features, legal requirements or business practices.
The latest version will be made available on the platform with its effective date.
For questions, complaints or enquiries concerning these Terms and Conditions, please contact RivServices through the official contact channels published on our website.
RivServices
Website: https://services.rivservices.online
RivServices — Your Services. Your Choice. One Platform.
© 2026 RivServices. All rights reserved.
